Posts

How to Display Sub-Categories

This article will outline how to have a multi-level category structure on your site where you can drill down from primary categories to sub-categories and…

WooCommerce Visual Test

A design test is being conducted to make sure that when we build WooCommerce sites, the design of the site reflects a store front that…

How to Add a Google Map Campaign

If you get a ticket requesting to add a Google map from the email campaign please follow the steps outlined below. Gather Map Image and…

Functionality Form V1

Hey Team, We have exciting news in the world of functionality requests! Introducing the brand new functionality form, where our WS teams can now go…

How to fix “not a valid JSON response” errors

Sometimes when trying to save changes to a WordPress site (usually a post or a page) you may encounter an error that reads “Updating failed….

How to Implement a Custom Font

If you have received a request to use a custom font, please follow the below steps. Check to see if the Custom Fonts plugin worksheet…

Caching Issues

Based on recently received technical clarifications, we have identified an issue preventing our builders from being able to clear the Managed WordPress cache on some…

How to add a Summer Campaign

This guide will show you how to add the Summer Campaign on W+M.

How to complete Social Footer campaign requests

If you get a request to add Facebook or Yelp reviews to the footer, please follow the below steps. Download the requested image or images…

Internal Only

Upgrade from Managed WordPress to Managed WooCommerce

Below you will find the steps to upgrade Premium Stores from the Managed WordPress hosting to the Managed WooCommerce hosting in order to gain access…

Google Console Error Message

If you get any of the following Google Console error messages “Text is too small on mobile” “Content wider that screen on mobile” “Clickable items…

Recently Added Plugins

The following is a list of recently approved plugins that have been added to features. Please take a look and familiarize yourself with the basics…

How to Reset GD cORe

If you come across a site where the “Reauth” button is not working, or you are getting an error in core, the best course of…

Images Not Displaying In Safari

Issue: When viewing a website in Safari images appear to be broken, missing or not loading. The problem can occur on iPhone, iPad or any…

Removing Beaver Themer Layouts

Due to an issue with new automation we need to remove Beaver Themer Layouts. These instructions will walk through how to remove them in bulk…

Event Tickets Plus – Switching to Tribe Commerce

On occasion we get a customer who wants to use the built in Tribe Commerce functionality rather than WooCommerce for their ticket sales. While we…

How to create a Summer Social Post

Download Files Download and unzip the Summer Social Post files here Add Fonts Click the Windows Icon on bottom left corner of screen Type in…

How to Hide the v3 reCAPTCHA Badge

Please note: It is NOT recommended that you hide the reCAPTCHA badge when in use. However, if the customer is insistent on removing the badge…

Critical Vulnerability Detected in WooCommerce

There was a security issue discovered in WooCommerce recently, they’ve already patched it so updating to the most recent version (v5.5.1) should resolve the issue….

Internal Only

How to fix a Critical Error on a Managed WooCommerce Site

The Managed WooCommerce platform requires that the Woo plugin be installed and active. When deleting WooCommerce to try to resolve a critical error the site…

How to Change the Author/Instructor in the free version of Tutor LMS

You may have noticed that you cannot change the author or instructor on courses in Tutor LMS, regardless of if the instructor is set up…

How to fix missing or broken CSS

If you come across a site where the styling is missing and looks like this: Or you see the following error: Please follow these steps…

Visual Editor in the PODs fields is not working

Does the site have PODs? Does the POD have a WSYWIG field? Does only the HTML editor work and not the visual editor? If you…

How to complete COVID update requests

Estimated Completion: 30 Minutes If you receive a request to update the exiting COVID information on a website, please check in the following site locations…